Shipping policy
Effective Date: 04th of April 2026
At Tail & Soul Co., every product is made especially for you. This means a little extra care—and a slightly longer processing time—to ensure high quality.
🐾 Order Processing Time
All orders are made-to-order and processed within:
- 2–5 business days
Orders are not processed or shipped on weekends or holidays.
During peak periods, processing times may be slightly longer.
🐾 Shipping Time (United States)
Once your order has been processed, shipping typically takes:
- 3–7 business days
Estimated total delivery time:
👉 5–12 business days
🐾 Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
👉 We may offer free shipping promotions on qualifying orders.
🐾 Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
Please allow 24–48 hours for tracking information to update.
🐾 Shipping Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
🐾 Delays
While we do our best to deliver on time, delays may occur due to:
- High order volume
- Carrier delays
- Weather or unforeseen circumstances
We appreciate your patience and understanding.
🐾 Lost or Stolen Packages
Tail & Soul Co. is not responsible for lost or stolen packages marked as delivered.
If this occurs, please contact your local carrier for assistance.
🐾 International Shipping (Optional)
We currently do offer international shipping.
If enabled, delivery times and shipping costs will vary by destination.
Customers are responsible for any applicable customs duties or import taxes.
🐾 Contact Us
If you have any questions about your order or shipping, please contact us:
📧 support@tailandsoul.com
Thank you for choosing Tail & Soul Co. 🐾
We appreciate your support!