Refund policy

Effective Date: 04th of April 2026

At Tail & Soul Co., we take pride in delivering high-quality products made especially for you. Because our items are made-to-order, we have specific guidelines for returns and refunds.

🐾 Returns

We accept returns only for items that are defective, damaged, or incorrect.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• You must contact us within 7 days of delivery
• Proof of issue (photo or video) is required

We do not accept returns for:

• Wrong size selection
• Change of mind
• Minor color differences (due to screen variations)

🐾 Refunds

If your return is approved, we will offer one of the following:

• Replacement item (free of charge)
• Full or partial refund (to your original payment method)

Refunds are processed within 5–10 business days after approval.

🐾 Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrect (wrong item sent)

🐾 Order Issues

If your order arrives damaged or incorrect, please contact us at:

📧 support@tailandsoul.com

Include:

• Your order number
• Clear photos of the issue

We’ll resolve your issue as quickly as possible.

🐾 Cancellations

Orders can be canceled within 12 hours of purchase.
After this period, production may have already started.

🐾 Shipping Costs

• Customers are responsible for return shipping costs (if applicable)
• Original shipping costs are non-refundable